Phil Miller


    Will Lester

    VP, New Business & Marketing

    Matt Svigals

    VP, Operations

    Pauline Palkovic

    VP, Client Services

    Susan Impalla

    Director, Client Services
    and Strategic Engagement

    Ron Sykes

    Senior Campaign Specialist

    Elizabeth Suckow

    Director, NPACC
    Non Profit and Arts Contact Center

    Kristina Park

    Senior Manager
    Campaign Strategy Development

    Nathaniel Thorne

    Director, Information Technology

    Our Managers

    Phil Miller cartoon

    Phil Miller


    Phil is one of the most knowledgeable and experienced telemarketing professionals for non-profit organizations in the North America. Since 1985, he has worked in virtually every capacity of not-for-profits, starting as a caller, and working his way up through the ranks. He has been involved in designing and implementing a wide range of telemarketing and telefundraising campaigns for many major non-profits across the U.S. and Canada.

    Phil has a deep, personal commitment and an extensive knowledge and understanding of how non-profits work. He founded DCM in 1997.

    Will Lester Cartoon

    Will Lester

    VP, New Business and Marketing

    Will oversees the strategic direction, expansion, and further development of DCM’s suite of software solutions: CenterStage, ENCORE, and D2T.

    Will has served the arts and entertainment industry since the year 2000. Before joining DCM he was Vice President for TRG Arts, North America’s largest data-driven consulting firm. Will developed their database marketing business, which under his leadership grew to be the largest list management, list exchange, and customer analytics provider in the country with more than 1,200 clients.

    Matt Svigals cartoon

    Matt Svigals

    VP, Operations

    Matt Svigals, Vice President, oversees the finance, human resources, and information technology groups at DCM's home office in Brooklyn. Matt comes to DCM with eleven years in the telecommunications industry. He was instrumental in the success of MetTel, a voice and data carrier, leading its expansion into 48 states from its start-up phase. As its Director of Operations for several divisions, Matt has managed call centers and numerous telemarketing campaigns.

    Matt also has a background as an entrepreneur, musician, and chef.

    Ron Sykes cartoon

    Ron Sykes

    Senior Campaign Specialist

    Based in midtown Manhattan, Ron has a great deal of experience in telefundraising and telemarketing, managing campaigns at such prestigious organizations as the San Francisco Opera, the New York Philharmonic, the Chicago Symphony and the Detroit Symphony Orchestras. Ron has served as Senior Account Executive both for onsite campaigns as well as the TM and TF campaigns running at the NPACC.

    Ron has also led the NPACC into new fundraising initiatives, overseeing the highly successful high-end donor calling for national Advocacy organizations such as ACLU, Democratic National Committee and Emily’s List.

    Pauline Palkovic cartoon

    Pauline Palkovic

    VP, Client Services

    Since joining DCM in 1999, Pauline has personally stewarded over 100 performing and fine arts campaigns for organizations nation wide including Carnegie Hall, Manhattan Theatre Club, The Whitney Museum, New York Philharmonic, and Los Angeles Philharmonic. As Director of Client Services since 2008, she oversees DCM's Compliance, Recruiting & Training, Reporting, and Client Services departments.

    Prior to joining DCM Pauline provided prospect research for the New Jersey Performing Arts Center's Capital Campaign, and administrative management to theater and dance institutions in New York City including Robin Backer Dance, TAI and Ann Bogart's SITI Company. She holds a degree in Design and Technical Theatre and is a writer and designer.

    Kristina Park cartoon

    Kristina Park

    Senior Manager, Campaign Strategy Development

    Kristina joined DCM in 2006 and is currently developing effective strategies for all current and prospective campaigns drawing from her twelve years of experience in fundraising and marketing at arts organizations and universities.

    As one of DCM’s most successful campaign managers she earned the company’s Manager of the Year Award in 2009 while successfully managing the telefundraising campaign at the Seattle Symphony over five years. She has also worked on telefundraising campaigns for the Brooklyn Museum, combined telemarketing and telefundraising campaigns for Pennsylvania Ballet and telemarketing campaigns for the Long Wharf Theater, New York City Opera, and the National Symphony Orchestra.
    Kristina is also a visual artist and has shown her work in New York City and Seattle.

    Susan Impalla cartoon

    Susan Impalla

    Director, Client Services and Strategic Engagement

    Susan has worked with DCM over the past 6 years pulling from her dynamic background and experience to successfully oversee challenging telemarketing and telefundraising campaigns. With DCM’s expansion to Canada, Susan was selected as the lead Account Executive to oversee DCM’s international campaigns and also specializes in Capital Campaign account management. Prior to DCM, she was the Associate Director of Marketing at American Repertory Ballet, Freelance Marketing Consultant for various ballet companies and Development Associate at the Film Forum.

    Susan’s on-going passion for the arts inspired her to start an after-school dance program to help disadvantaged kids in Elizabethport, NJ where she holds a long-term seat on the Board. She is also a pro-active member of the New Jersey State Council of the Arts.

    Elizabeth Suckow cartoon

    Elizabeth Suckow

    Director, Non Profit and Arts Contact Center

    Elizabeth has been one of DCM’s top managers for more than six years, most recently at the Pacific Northwest Ballet. At PNB, Elizabeth consistently exceeded her goals while winning the PNB staff over with her wit, charm, professionalism and amazing “can-do” attitude. Elizabeth's incredible leadership skills made her the right person to take the NPACC into its next phase of growth.

    Nathaniel Thorne cartoon

    Nathaniel Thorne

    Director, Information Technology

    Nathaniel has worked with DCM for over 10 years, creating reporting systems for all its campaigns. He was the driving force behind the concept of DCM's proprietary software, CenterStage and ENCORE and continues to oversee all of its upgrades, enhancements and repairs.

    Nathaniel is an accomplished singer and drummer and is involved with various recording projects.


    Our Managers

    We hire our Managers and callers not only because of their extraordinary sales and fundraising abilities, but because they want to represent your organization.

    Often, they have an arts background or work in the arts. They know what your organization is about and they understand who your patrons are. They know how to close, but they also know how to be courteous.

    DCM employs more than thirty managers and assistant managers and over 500 telephone representatives. Most managers start as callers and many have a background in the arts and/or the non-profit world.

All artwork created by Peter Selgin www.peterselgin.com