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DCM Administrative Offices
330 West 38th Street, Suite 207
New York, New York 10018
P: 212.279.4888
F: 212.279.5057
DCM Human Resources
DCM Jobs Hiring Page
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Request proposal or Newsletter dcm_dial_log
Please fill out this form or contact Will Lester, Vice President of New Business and Marketing wlester@dcmtm.com or 646-650-0716
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We are currently hiring for the following positions in our phone locations in the US and Canada:
Telephone Representative
Assistant Managers
Campaign Manager
Click here for Current Job Listings
If you are interested in a
Telephone Rep position
at the NYC Call Center, contact
Jennifer Root at jobs@dcmtm.com.
For Manager positions contact
Kristina Park (For US positions) at kpark@dcmtm.comTelephone Representative
At the heart of DCM's success is the telephone representative or "caller." Each caller will contact hundreds or even thousands of patrons on behalf of a client arts organization. For those patrons, the telephone representative is the organization and it is vital that each caller represent the client organization to the best of his/her ability. A winning attitude, good product knowledge, and a sincere love of the arts are the tools of the telephone representative. The typical telephone representative works 20 hours per week in the evening and on weekends.
For Telephone Representative positions
across the US(Click Here)Assistant Managers
Assistant managers are key individuals on DCM campaigns. On small campaigns, the assistant manager might run one shift a week, open up the office in the morning, or help train new telephone representatives. On large campaigns, an assistant manager might run a significant number of shifts with his/her own team of callers. Assistant Managers are also DCM's best campaign manager candidates. If you would like to become a campaign manager, this is the position to be in. The typical assistant manager works 1 to 6 shifts per week and many times doubles as a telephone representative.
Campaign Manager
DCM Managers are known for their dedication, professionalism and passion in serving our client's organizations. Many of our clients claim that the success of their campaigns lies squarely in the hands of these dedicated professionals. To succeed at DCM, a manager needs to be both independent and connected to the DCM team. Our managers are creative in their approaches to solving problems on their campaigns, meticulous in their paperwork, highly confident in their ability to train telephone representatives, and extremely considerate to the needs of their client. This is an uncommon mix that makes for uncommon success.
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Human Resources
HR Coordinator
Elizabeth Suckow
Director, NPACC
Non Profit & Arts Contact CenterPhilip Miller
President
Pauline Palkovic
Vice President
Client ServicesMatt Svigals
Vice President
OperationsPayroll
Payroll Coordinator
Will Lester
Vice President
New Business and MarketingSusan Impalla
Director
Client Services & Strategic EngagementNathaniel Thorne
Director, IT
Nick Page
IT
NPACC Patron Services
Customer Service
Jennifer Root
Hiring Assistant
NPACCRon Sykes
Senior Campaign Specialist
Melinda Reese
Human Resources Coordinator
Jobs at DCM
Hiring Line for NYC
Call CenterRebecca Seatle
Compliance and Software Support
Kristina Park
Senior Manager
Campaign Strategy DevelopmentJed Parish
Operations Coordinator