Our subscription campaigns are specifically designed to integrate seamlessly with each client's marketing strategy. This allows us to achieve better results and deliver a clear, consistent and persuasive message to your patrons. Our goal is not only to maximize sales revenue, but also to provide your patrons with the highest level of informed customer service.
To accomplish this, our managers become experts in your organization's history, repertoire and available packages. They assemble, train and guide a courteous, well informed and productive team of callers. In both new sales and renewals, DCM has consistently outperformed campaigns run by in-house groups and other telemarketing firms.
DCM understands that a fundraising campaign is about more than needed income for your organization; it is a vital part of your donor / subscriber / member relationship. Our success in fundraising stems from the knowledge we develop of your organization as well as our overall experience conducting fundraising campaigns.
DCM can help the success of any telefundraising effort, whether it is an annual fund, membership drive, donor renewal, upgrade, acquisition, special appeal, capital or endowment campaign. Our team of managers and callers are specifically trained for fundraising and will help you reach your goals by effectively communicating your mission to your potential patrons.
Capital & Endowment Campaigns
Whether your campaign is for bricks and mortar, endowment or special gifts, DCM is adept at designing a solicitation strategy to help you successfully wrap-up your public phase while preserving your annual fund or membership programs.
DCM recognizes the public phase of a Capital or Endowment Campaign is about building a balance of dollars and donors, especially if your organization is applying for a challenge or capstone grant. We utilize a highly individualized approach to maximize gifts received and ensure each prospective donor reached feels more closely aligned to your mission.
Our experienced staff can provide additional consultation for a wide variety of needs. Services include: current campaign review and overhaul; creation or re-writes of solicitation materials; calling room design and set up; design of database and tracking systems; campaign goals and projections; and advanced strategic planning.
Use Our Software
CenterStage, DCM's proprietary web-based reporting software, is the most cutting edge product of its kind. It is designed exclusively for telemarketing and telefundraising for not-for-profit organizations. ENCORE, our proprietary web-based lead management system, creates a paperless environment, improves contact rates and enables our phone room managers to distribute and track leads in a way that ensures optimal results.
You can use CenterStage and ENCORE for your in-house campaigns. DCM will set-up and customize the configuration to your needs, and train your managers and callers. If you want a reporting and lead management system designed specifically for arts telemarketing and telefundraising, look no further. CenterStage and ENCORE will fulfill all of your reporting, tracking and payroll functions while making your campaign more efficient and easier to manage. AND you'll save paper and help the environment!
Inbound Sales &
Customer Service Center
DCM can upgrade your box office into a powerful sales machine by training sales agents to take inbound ticket orders while working to upgrade these calls into subscription packages or memberships. During slower call volume periods, these same phone reps make outbound marketing or fundraising calls, insuring that every single moment in your call center is productive.
DCM has had great success in converting inbound calls into subscription packages or memberships. In our first year implementing this service, DCM upsold over 1,400 subscriptions and generated over $200,000 in additional revenue from patrons who were inquiring about single tickets or making general customer service inquiries. Whether it's an inbound or outbound call, DCM maximizes every minute in your call center to provide excellent customer service and achieve the best results.