CenterStage is our on-line, real-time reporting system. It not only changes how clients view their campaign results, but changes the way DCM manages campaigns from beginning to end. Our Account Executives and Campaign Managers have multiple levels of lead control while our clients have immediate virtual access to information that has never before been available.
Logging into the system daily allows us to spot trends within a campaign and act upon them quickly. Our Managers and Account Executives have the ability to quickly review, analyze and assist in the management of lead sorting, shift profitability and individual caller performance.
Additionally, since CenterStage is a company-wide system, DCM has the power to examine statistics from across all of our campaigns to better understand industry trends without having to manually gather and assemble the information.
ENCORE is our exclusive web-based automated lead management system that takes data about your patrons and their histories and loads it into a lead distribution system which is managed by our Campaign Managers and Account Executives. Leads can be grouped and pooled based on any criteria and assigned to as many callers as appropriate for the most targeted approach. ENCORE provides many benefits to our clients and to our team.
- Web-based paperless phone rooms
- No lead printing costs
- Increased contacts
- Increased revenue potential
- Better lead penetration
- Enhanced lead segmentation capabilities
- Built-in matrix capabilities
- Easy data updates for new-to-system leads
- Merge capabilities
- On-line script editor
- User-friendly call-back scheduler
- Seamless coordination with DCM's proprietary online reporting software, CenterStage
- More information available to DCM manager, callers and your staff
Use Our Software
CenterStage, DCM's proprietary web-based reporting software, is the most cutting edge product of its kind. It is designed exclusively for telemarketing and telefundraising for not-for-profit organizations. ENCORE, our proprietary web-based lead management system, creates a paperless environment, improves contact rates and enables our phone room managers to distribute and track leads in a way that ensures optimal results.
You can use CenterStage and ENCORE for your in-house campaigns. DCM will set-up and customize the configuration to your needs, and train your managers and callers. If you want a reporting and lead management system designed specifically for arts telemarketing and telefundraising, look no further. CenterStage and ENCORE will fulfill all of your reporting, tracking and payroll functions while making your campaign more efficient and easier to manage. AND you'll save paper and help the environment!