Fundraising Campaigns

A fundraising campaign is about more than needed income for your organization; it is about maintaining, developing, enhancing, and sustaining the relationship you have with all of your supporters. Our success in fundraising stems from the knowledge we develop of your organization, as well as the decades of experience that our team brings to your campaign.

DCM designs, implements, and manages all types of fundraising efforts: annual fund, membership, donor renewal, upgrade, acquisition, reinstatement, special appeal, capital, or endowment campaign. Our team of managers and callers are specifically trained for your organization’s effort. They focus on achieving your fundraising goals, effectively communicating your mission and enhancing your relationship with your supporters.

Subscription Campaigns

Our subscription campaigns are specifically designed to integrate seamlessly with every client's unique marketing strategy. This allows us to achieve better results and deliver a clear, consistent, and persuasive message to your subscribers and ticket buyers. DCM-managed campaigns maximize sales revenue while providing your patrons with the highest level of knowledgeable customer service.

Our managers become experts in your organization's history, repertoire, and available packages. They assemble, train, and guide a courteous, well-informed, and productive team of callers. In both new sales and renewals, DCM has consistently outperformed campaigns run by in-house groups and other telemarketing firms.

Capital & Endowment Campaigns

Whether your campaign is for bricks and mortar, endowment, or special gifts, DCM will work with you to design a solicitation strategy to help you maximize results for your public phase fundraising, while preserving your annual fund or membership programs.

DCM works with your team to achieve a balance of dollars and donors, especially if your organization is applying for a challenge or capstone grant. We utilize a highly individualized approach to maximize gifts received and ensure each prospective donor reached feels more closely aligned to your mission.

Consulting Services

Our experienced staff can provide additional consultation for a wide variety of needs. Services include current campaign review and audit; creation or re-writes of solicitation materials; phone room design and set up; design of the database and tracking systems; campaign goals and projections; and advanced strategic planning.

Software as a Service (SaaS)

CenterStage, DCM's proprietary web-based reporting software, is the most cutting edge product of its kind. It is designed exclusively for telemarketing and telefundraising for not-for-profit organizations. ENCORE, our proprietary web-based lead management system, creates a paperless environment, improves contact rates, and enables our phone room managers to distribute and track leads in a way that ensures optimal results.

You can license CenterStage and ENCORE for your in-house campaigns. DCM will set-up and customize the configuration to your needs and train your managers and callers. If you want a reporting and lead management system designed specifically for arts telemarketing and telefundraising, look no further. CenterStage and ENCORE will fulfill all of your reporting, tracking, and payroll functions while making your campaign more efficient and easier to manage. AND you'll save paper and help the environment!

Inbound Sales & Customer Service Center

DCM can upgrade your box office into a powerful sales machine by training sales agents to take inbound ticket orders while upgrading these calls into subscription packages or memberships. During slower call volume periods, these same phone reps make outbound marketing or fundraising calls, ensuring that every single moment in your call center is productive.

DCM has had great success in converting inbound calls into subscription packages or memberships. In our first year implementing this service, DCM upsold over 1,400 subscriptions and generated over $200,000 in additional revenue from patrons inquiring about single tickets or making general customer service inquiries.